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Employment

 Customer Service / Sales

 

Position: 

This is a part-time to full time position. Applicants must be willing to work non-traditional hours, including weekends, if necessary. Customer service / sales representatives are responsible for assisting customers with gift selections over the phone and in the store, entering orders into our POS system and serving customers by providing information, handling requests, and resolving problems as necessary.

  

Essential Duties and Responsibilities:

  •  Answer phones, providing a high level of customer service.

  • Help customers with purchases when come into store.
  • Up-sell on all orders where appropriate, providing the finishing touch.

  • Performing opening an closing duties as necessary per work schedule.

  • Have good communication and customer service skills

  • Have a strong attention to detail.

  • Be able to work in a fast-paced environment.

  • Have good organizational skills.

  • Use time wisely to complete projects as assigned.

  • Keep retail showroom, cooler doors, doors, windows, shelves, etc. clean & tidy.

  • Ensure front display cooler stays full of arrangements and cut flowers for purchase.

  • Maintain a professional attitude and appearance while demonstrating a superior level of hospitality when working with customers and staff.

  • Other duties as assigned

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Can type an average of 40-50 WPM
  • Be able to use a computer and learn new programs

  • Have good communication skills

  • Have a good knowledge of cut flowers and plants including season, care & identity.

  • Be able to suggest appropriate floral or gift item per occasion / event.

  • Excellent grammar & spelling

  • Multi-line Telephone

  • Ability to remain calm and multi-task

  • Ability to interact effectively, professionally, and courteously with customers and staff.

  • Ability to relate to persons of all ages, diverse backgrounds, skills, and abilities.

  • Comply with a flexible work schedule.

  • Be able to lift up to 30 pounds

 

Education and/or Experience: 

  • A minimum of a High School diploma, or equivalent, is highly desirable.

 

Selection Process:

  • Required application materials include a completed application and attached cover letter. 

  • A review of all application materials will be conducted to determine the most qualified candidates to be invited to an oral interview.   Incomplete applications will not be considered. 
  • All hiring decisions are contingent on passing a pre-hire criminal background check. 

     

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    Part-time Delivery Driver

    • Position:

      This is a part-time position. Applicants must be willing to work non-traditional hours, including weekends. if necessary. Delivery drivers are responsible for loading and securing floral arrangements in vans from the flower shop, delivering item to recipient, confirming delivery times, and obtaining signatures.


      Essential Duties and Responsibilities:

      • Load customer orders into the delivery van

      • Inspect floral arrangements for damages, and report any issues to the florist prior to delivery.

      • Be in good physical shape to load and carry heavy floral arrangements

      • Obtain signatures and times of deliveries for proof of receipt.

      • Have good communication and customer service skills

      • Have a strong attention to detail

      • Be able to work in a fast-paced environment.

      • Have good organizational skills

      • Delivery drivers must be able to work well without supervision.

      • Maintain a professional attitude and appearance while demonstrating a superior level of hospitality when working with customers and staff.

      • Other duties as assigned

      Qualifications:

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and /or abilities required. Any disorder or condition that might interfere with the alertness, strength, physical coordination, agility, judgment, attention, knowledge, or skill necessary to safely operate a motor vehicle prevent these qualifications from being met. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • Must have a valid driver's license

      • Maintain an excellent driving record.

      • Experience driving a commercial cargo van

      • Good working knowledge of the Portland Metro Area

      • General computer knowledge

      • Ability to use GPS or other navigation technology as required.

      • Ability to interact effectively, professionally, and courteously with customers and staff.

      • Ability to relate to persons of all ages, diverse backgrounds, skills, and abilities.

      • Comply with a flexible work schedule.

      • Able to work in all types of weather.

      Education and/or Experience:

      • A minimum of a High School diploma, or equivalent, is highly desirable.

      Usual and Customary Expectations:

      • Should expect constant bending, reaching, stooping, kneeling, and crouching; and requires full extension of arms, grasping, holding, and pulling in all of these positions.

      • Should be able to lift and carry approximately 50 pounds.

      Selection Process:

      • Required application materials include a completed application and attached cover letter. 

      • A review of all application materials will be conducted to determine the most qualified candidates to be invited to an oral interview.   Incomplete applications will not be considered. 
      • All hiring decisions are contingent on passing a pre-hire criminal background check. 

         

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