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Our Promise

Beautiful Flowers. Thoughtfully Designed. Personally Delivered.

Every order placed with Nancy's Floral represents an important message from one person to another. We take that responsibility seriously.

From selecting fresh flowers to designing your arrangement and delivering it with care, our goal is to make sure your gift creates the impression you intended.

Our 100% Satisfaction Guarantee

Your satisfaction is important to us. If you are not satisfied with your floral purchase, please contact us so we have the opportunity to make it right.

We stand behind the freshness, quality and craftsmanship of the floral designs we create.

Freshness Comes First

Flowers are a natural and seasonal product, so specific varieties and colors are not always available every day of the year. When a substitution becomes necessary, we would rather use a beautiful, fresh flower than include an older flower simply because it matches the photograph exactly.

Our designers carefully select substitutions that preserve the overall style, color harmony, size and value of the arrangement.

Learn more about our flower substitution policy →

Designed by Professional Florists

Each arrangement is individually created by our floral design team rather than mass-produced on an assembly line. Because flowers are natural products, every arrangement will have its own character while remaining faithful to the overall look and feeling of the design you selected.

Quality You Can See

We take pride in creating floral designs that look beautiful from the moment they arrive. Whether we are delivering to a home, office, hospital, funeral service or special event, presentation matters.

Our designers pay attention to the details — flower quality, color balance, proportion, finishing touches and overall presentation — because your gift represents you.

Careful Local Delivery

Your arrangement is handled with care from our design room through delivery. Our delivery team works to protect flowers from heat, cold and other environmental conditions whenever possible and to place your gift in an appropriate location when the recipient is unavailable.

Our Promise to You

We will always do our best to provide fresh flowers, thoughtful design, dependable service and a beautiful finished product worthy of the occasion.

If something does not meet your expectations, we want to hear from you so we can address the concern.