Terms & Conditions
At Nancy's Floral, we take pride in providing fresh, beautiful flowers, plants, gifts, and dependable delivery service. Because we work with fresh, natural, seasonal, and perishable products, some circumstances can vary from order to order. The following policies are designed to clearly explain what you can expect when ordering from Nancy's Floral.
Satisfaction Guarantee
We stand behind the quality and freshness of our flowers and plants.
We guarantee our fresh floral arrangements and plants for seven days from the date of delivery or pickup, provided they receive proper care and are kept under appropriate environmental conditions. Please refer to our Flower & Plant Care page for helpful care instructions.
If you experience a freshness or quality issue within the seven-day guarantee period, please contact us as soon as possible. Depending upon the circumstances, we will gladly replace the affected product or provide an appropriate refund or store credit.
Because flowers and plants are perishable products, we may request a photograph of the arrangement or product. This helps us identify the issue, evaluate the condition of the flowers, and determine the best solution.
Our guarantee does not cover damage or shortened flower life resulting from improper care, extreme temperatures, placement near heat sources, direct sunlight, freezing conditions, lack of water, or other conditions outside of our control following successful delivery or pickup.
Delivery Conditions
Nancy's Floral makes every reasonable effort to deliver orders on the requested delivery date. Standard delivery service provides delivery during our normal delivery window and does not guarantee delivery at an exact time or within a specific hourly period.
Certain time-sensitive, Rush, or Super Rush delivery options may be available for an additional charge depending upon the delivery location, date, order volume, and availability.
Our drivers use professional judgment when determining whether an arrangement or gift can be safely left when the recipient is unavailable. Weather conditions, temperature, product type, building access, security, animals, and other circumstances may affect whether an unattended delivery can be safely completed.
Nancy's Floral may contact the recipient when necessary to facilitate delivery, verify an address, obtain access to a property, or protect the condition of the flowers or gift. We understand that many floral deliveries are intended to be a surprise and will make reasonable efforts to preserve the surprise whenever practical.
Deliveries accepted by an authorized receptionist, front desk, coworker, security desk, nursing station, funeral home representative, facility employee, or other appropriate person at the delivery location will be considered successfully delivered.
Incorrect or incomplete addresses, recipient unavailability, restricted access, severe weather, road conditions, construction, institutional delivery restrictions, or other circumstances outside Nancy's Floral's reasonable control may delay delivery or require an additional delivery attempt. Additional delivery charges may apply when another trip or a change of delivery address is required after the original delivery has been attempted.
For complete information regarding delivery times, Rush and Super Rush service, recipient availability, unattended deliveries, business deliveries, hospitals, schools, funeral services, address corrections, out-of-area orders, and other delivery situations, please see our Delivery Information page.
Substitution Policy
Flowers are natural, seasonal products, and availability can change daily due to growing conditions, weather, seasonality, transportation, market availability, and other circumstances beyond our control. Containers, plants, gifts, and decorative accessories may also vary based upon availability.
For these reasons, the exact flowers, colors, varieties, containers, plants, or accessories shown in a photograph may occasionally be unavailable.
When substitutions are necessary, our professional designers will make every reasonable effort to preserve the overall style, color palette, size, value, and appearance of the arrangement selected.
Flowers may be substituted with varieties of comparable quality and value. Containers may be substituted with a similar container of equal or greater value when the pictured container is unavailable.
For arrangements featuring primarily one type of flower, we will generally prioritize the flower variety over the exact color unless otherwise requested.
Because every arrangement is individually handcrafted using natural products, some variation from website photographs is normal. Website photographs should therefore be considered a representation of the overall design rather than an exact duplication.
Our goal is always to create and deliver a beautiful arrangement of equal or greater value while remaining as faithful as reasonably possible to the design, style, and color palette selected.
Cancellations & Order Changes
We begin processing orders promptly so that we can obtain flowers and other products, schedule design work, and arrange delivery. For this reason, cancellation or modification requests should be made as soon as possible by telephone.
Cancellations requested before an order has been designed, prepared, dispatched, or otherwise committed to fulfillment will generally receive a full refund.
Once preparation has begun, cancellation cannot be guaranteed and may be subject to a cancellation charge of up to 20% to cover flowers, products, labor, special-order merchandise, or other costs already incurred.
Once an arrangement or other perishable product has been completed or an order has been dispatched for delivery, cancellation may no longer be possible.
Fresh edible fruit products, gourmet products, custom designs, specially ordered flowers or merchandise, and other specially prepared or perishable items may not be cancelled once preparation has begun or the products necessary to fulfill the order have been specially purchased.
Cancellation requests must be made by telephone. We cannot guarantee cancellations submitted by email, contact form, text message, or other electronic communication.
An unsuccessful first delivery attempt does not automatically qualify an order for cancellation or refund. This includes situations involving recipient absence, a recipient leaving work early, incorrect or incomplete delivery information supplied with the order, restricted building or property access, severe weather, road closures, construction, security restrictions, institutional policies, or other circumstances outside our reasonable control.
If circumstances require an additional delivery attempt or delivery to a different address, an additional delivery charge may apply.
Please see our Delivery Information page for additional information regarding delivery attempts, recipient availability, address changes, and redelivery.
Returns & Quality Concerns
Flowers, Plants & Perishable Products
Flowers, plants, fruit, gourmet products, and other perishable items cannot be returned in the same manner as ordinary retail merchandise.
If there is a freshness, quality, or product issue, please contact us within the applicable guarantee period so that we can evaluate the situation and make it right in accordance with our Satisfaction Guarantee.
We may request photographs of the product and, in some circumstances, may ask that the product be returned to our shop before a replacement, refund, or credit is issued.
Please call us at (503) 661-0911 for assistance or bring the item to:
Nancy's Floral
620 NE Burnside Rd.
Gresham, OR 97030
Specialty Gifts & Non-Perishable Merchandise
Unused and unopened non-perishable specialty gift items may be returned within seven days of receipt for store credit, provided they are returned in their original condition with all original packaging and documentation.
Opened, used, damaged, personalized, custom-ordered, or clearance merchandise is not returnable unless the item was defective when received.
Original delivery or shipping charges are generally non-refundable unless the return is the result of an error by Nancy's Floral. Return shipping charges, when applicable, are also the responsibility of the customer unless the return resulted from our error.
Please call (503) 661-0911 before returning an item so that we can assist you.
Returns may also be brought to:
Nancy's Floral
620 NE Burnside Rd.
Gresham, OR 97030
Discounts, Coupons & Promotions
Nancy's Floral periodically offers coupons, discounts, promotional codes, and other special offers.
Unless specifically stated otherwise:
- Discounts and promotional offers cannot be combined.
- Only one promotional offer may be applied to an order.
- Discounts cannot be applied retroactively to previously completed purchases.
- Promotions may exclude certain products, services, delivery charges, weddings, events, wire-service orders, holiday items, or other specially priced products.
- Promotional offers may have expiration dates, minimum purchase requirements, delivery-area restrictions, or other limitations.
The specific terms associated with an individual promotion will take precedence when they differ from these general conditions.
Questions About Our Policies
We want every customer to feel confident when ordering from Nancy's Floral. If you have a question regarding an order, delivery, substitution, cancellation, return, or any of the policies above, please contact us before placing your order.
Nancy's Floral
620 NE Burnside Rd.
Gresham, OR 97030
Phone: (503) 661-0911
For additional information about our delivery procedures and service areas, please visit our Delivery Information page.