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Help Center

    • Please visit our Flower Delivery Information page for a list of all cities and towns in the Gresham area that are part of our local delivery area. We can also proccess orders for delivery anywhere in the United States (same day not available), so let us know if you'd like to send flowers to your aunt in Chicago, or cousin in Reno!

    • Certainly! Simply select "Pick Up In Store" on the checkout page, after you've entered your Delivery information. You will not be charged a delivery fee.

    • Holiday Delivery Availability: Nancy’s Floral offers delivery throughout the year; however, our shop is closed and delivery service is unavailable on certain major holidays. When delivery is not available on the requested holiday, orders will need to be scheduled for the closest available delivery date, typically the day before or the next business day. Holiday hours and delivery schedules vary throughout the year, so we recommend placing time-sensitive holiday orders in advance. If you are unsure whether delivery is available for a particular date, please call Nancy’s Floral at 503-661-0911 and our staff will be happy to assist you.

      Please note that major floral holidays such as Valentine’s Day and Mother’s Day have expanded delivery schedules and are among our busiest delivery periods.

    • You bet. Once you've clicked on a product, you can add your recipient's name, a special message and the gift sender's name. Simply add the delivery date, add your item to the cart and - voila! - you're ready for checkout.

    • Yes! You can order flowers for multiple recipients at different addresses. Each delivery should be placed as a separate order so we can ensure the correct recipient information, card message, delivery address, and delivery date are associated with each arrangement. If you are placing several orders at once or need assistance with a larger group of deliveries, please call Nancy’s Floral at 503-661-0911 and our staff will be happy to assist you.

    • There are two easy ways to place your order with Nancy's Floral:

      1. Order Online: Browse the on-line catalog, and complete the delivery information next to the product you've chosen. Include your desired delivery date, along with a special message for the recipient.
      2. Order by Telephone: Once you have decided upon an arrangement from our online store, simply make a note of the name of the arrangement and call (503) 661-0911.

    • If you order by 1pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 11 am on Saturday, and we do not deliver on Sunday. Normal delivery times are 9am-3pm daily for orders going to a business, 9am-5pm for orders to a residence, hotel, or hospital, and 9am-2pm for orders going to a school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and delivery times are 8am-6pm.

    • On orders received at least 24 hours in advance, we'll be happy to honor requests whenever possible for AM delivery, PM delivery or delivery by a specific afternoon time (I.E. by 3:00 p.m.) Please note, however, that in some cases delivery may not be possible within the specific time constraints requested due to circumstances beyond our control.

    • Yes, our arrangements are all available for home, hospital or business delivery.

    • Please call us for all special orders and special modifications to arrangements. Our florists will be happy to assist you! 503-661-0911

    • All of our online transactions use our secure server, which utilizes a secure socket layer to protect your personal information. If you do not wish to transmit your credit card information over the internet, then please call us at 503-661-0911

    • Every internet order you place with us will be charged a sales and delivery tax of 8.8%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.

    • Please call us at the flower shop ASAP: 503-661-0911. Should any customer place an order and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address.

    • Most floral arrangements will last from 4 to 7 days - or longer - depending on the type of flowers included and the level of care they receive. Just a little extra care can make a big difference!

    • As pretty as they may look, don't keep them in direct sunlight. Try to keep them in a cool area, but away from direct cooling vents or fans, as they will dehydrate faster.

    • Believe it or not, that flower food really will help deliver nutrients to your stems and keep them lasting longer. Mix the packet with water according to directions, and then place your arrangement in water after the solution is dissolved.

    • When the water is no longer clear, change the water. This is a step that is easy to forget about due to our busy schedules, but it is a big one!

    • First, remove any leaves that will be below the waterline. Leaves in the water will promote bacterial growth, causing the flowers to wilt quickly. Then, cut the very end of the stem off while holding it underwater, using shears for tougher stems and branches.

    • Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.

    • Please call us with any special requests or instructions, and our florists will be happy to assist you!

    • Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may substitute items of equal or greater value to ensure timely delivery if the flowers you requested are not available and we're not able to contact you using the information you provided.

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